FAQ

Yes, there is a $50 deposit required once your event request is approved. Please keep in mind, the deposit payment is applied to the total cost of the event. In the event that you need to cancel your booking, we will hold your deposit and you can reschedule for any future date within 6 months of the original event date.

We CAN set up on grass, turf, asphalt, concrete, pavers, or inside a venue or home. We CANNOT set up on rocks, gravel, or dirt.

We deliver/set up between 30 and 45 minutes prior to your event. Pick up is at the end of your scheduled event time. Please plan accordingly for an additional allotted amount of time afterward for inspection/takedown. If a different delivery/pick up time is needed for any reason, please let us know and we will do our best to accommodate.

If you need to cancel your event, we will hold your $50 non-refundable deposit and you can reschedule for any future date within 6 months of the original event date. When you are ready to reschedule, the deposit will be applied to your new event date. We ask as a courtesy that you give us as much notice as possible when canceling and/or rescheduling.

Inflatables must be deflated when winds reach 15 mph. No exceptions. If it is raining the day of your event and your event is outdoors, the deposit will be held, and you will be able to reschedule for any future date within 6 months of the original event date.

We accept payment via Venmo, Apple Pay, PayPal, or through a credit card on our website directly. Payment is due in full at least 48 hours prior to your event.

Yes! We wash, sanitize, and dry our inflatables immediately after each use. We are committed to ensuring our clients are in a clean, well-maintained, and safe environment.

We recommend booking your rentals as early as possible to ensure availability, especially during peak seasons and weekends. Booking in advance allows us to better accommodate your needs and ensure a seamless rental experience.

Absolutely! We prioritize safety and regularly inspect and maintain our equipment to ensure it is in excellent condition. For inflatable rentals, we provide safety guidelines and instructions to ensure proper usage and minimize risks.

We can provide trained staff for equipment supervision if requested. Additional fees may apply for staff services. Please let us know your requirements when placing your rental order.

Accidents can happen, and we understand that. We provide an optional damage waiver that covers accidental damages to our equipment. However, deliberate misuse, negligence, or loss may result in additional charges. Please refer to our rental agreement for more details.

We will do our best to accommodate changes to your rental order based on availability. We recommend contacting us as soon as possible if you need to make any modifications. Our team will assist you accordingly.

We do not have a specific minimum order requirement. Whether you need a single item or a full range of party equipment, we are here to meet your needs and make your event a success.

We offer a wide range of equipment suitable for various age groups, from children to adults. Our inventory includes options for different age ranges and preferences. Feel free to ask for recommendations based on your event and the attendees' ages.